User Data Protection
14400 Privacy Policy — Your Information, Our Responsibility
User privacy is a top priority at 14400. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform in Malaysia.
Information Collected by the Platform
When you register or use the 14400 platform, we collect several categories of information to enable us to deliver a smooth, secure, and relevant service. The following are the types of information we collect:
- Account Information: Your full name, email address, phone number, date of birth, and username as provided during registration.
- Payment Information: Transaction details in MYR (RM) including payment method, deposit and withdrawal amounts, and transaction history. We do not store full card numbers — sensitive payment data is processed through secure payment gateways.
- Device & Browser Information: Device type, operating system, browser version, screen resolution, IP address, and unique device identifier. This information is used to optimise how the platform displays on your device.
- Usage Data: Pages visited, session duration, in-platform activity, matches or games accessed, and account setting preferences.
- Cookies & Tracking Technologies: As described in the dedicated sections below.
How We Use Your Information
The information we collect is used solely to operate the 14400 platform and improve the user experience. We do not use your data for unrelated purposes without your consent.
- Verifying your identity and processing new account registrations.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Sending important notifications related to your account, security, or platform updates.
- Providing effective and responsive customer support.
- Analysing usage patterns to improve platform performance and interface.
- Identifying and preventing fraudulent activity, money laundering, or platform abuse.
- Complying with applicable legal and regulatory obligations in Malaysia.
14400 will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The 14400 platform uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Cookies are small text files stored on your device when you access the website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. Without these cookies, the platform cannot function properly.
- Performance Cookies: Collecting aggregated data on how users interact with the platform to help us improve page responsiveness and loading speed.
- Functional Cookies: Storing user preferences such as language, region, and display settings to deliver a more personalised experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Security & Third-Party Sharing
14400 implements comprehensive technical and administrative measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All connections between your device and our servers are secured with SSL encryption.
Your data is stored on secure servers with strict access controls. Only authorised personnel may access user information, and all such access is subject to confidentiality agreements.
We may share your information with limited third parties in the following circumstances:
- Payment Processors: To process deposit and withdrawal transactions in MYR through licensed and regulated payment gateways.
- Technical Service Providers: Third parties that assist with platform hosting, analytics, or technical support, subject to strict data protection agreements.
- Legal Authorities: When required by Malaysian law or a valid court order.
In all cases of data sharing, 14400 ensures that third parties are bound by equivalent data protection obligations.
User Rights & How to Contact Us
As a 14400 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information in your records.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal record-keeping obligations.
- Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
- Right to Object: You may object to the processing of your data for certain purposes, such as non-essential analytics.
Any changes to this Privacy Policy will be posted on this page with a new effective date. Continued use of the platform after such changes constitutes acceptance of the updated policy.
To exercise any of the rights above, or if you have any questions about how we handle your personal data, please contact the 14400 team at:
You may also visit the FAQ us for answers to general questions about privacy and account security.
Your Privacy Is Our Priority
14400 is committed to protecting your data at all times. Register an account today and enjoy a platform that is secure, transparent, and trusted by users across Malaysia.